Live Call

Speaker ID (beta)

Names and roles for each speaker, with a confidence and a review flag.

3 min read

How labels are chosen

  • Ticket participants sent at call start
  • Self-introductions and people being addressed by name
  • Audio channels, when available
  • Your earlier fixes

Confidence and review

Each label has a confidence. Low-confidence labels are flagged Needs review instead of guessed. In call history, choose You, Customer or a name for any speaker to fix it.

Vocabulary

Product terms, KB terms and names from the ticket (up to 50) are sent as custom vocabulary so transcripts spell them correctly.

Next

Live call
Transcribe the customer call you are already on and investigate while you talk.
History
Leave keeps a draft. Finish & save writes the finished session you can open again.