Using Arcus

Home

Counts, queue, checklist and the search box that starts every investigation.

4 min read

What you see

Open tickets, new today, SLA at risk — click a count to filter.
My queue with suggested responses when first response is on.
Get set up checklist until connectors are connected.
Search box: paste a ticket ID, a log line or a symptom.

Arcus Home dashboard — Home with sample or live queue.

No helpdesk yet

Home still shows sample tickets so you can run a full investigation before any connector is configured.

Next

Cases: your assigned tickets

The Cases sidebar lists tickets assigned to you across connected helpdesks, with refresh and ticket cards.

Quickstart: your first investigation in 10 minutes

Install the desk, sign in, and get a cited root cause on a real ticket. No connector needed to start.