The desk

History

Leave keeps a draft. Finish & save writes the finished session you can open again.

8 min read

Draft vs finished

Leave returns Home and keeps a draft (including Cmd+Q / last-seconds autosave). Finish & save writes a completed row with a summary. Open a row to resume notes, transcript, File bug, and Ping L3.

  • Incomplete chip: drafts from Leave, quit, or force-quit recovery
  • Finish & save: completed RCA row
  • Tickets is a different sidebar (helpdesk list)

Copy pack

From History you can copy the same File bug / share pack NowBar uses. Copy markdown is clipboard only. That is never a Created issue.

RCA rating

On a finished row, rate this session’s RCA: Useful, Miss, or Fake cite. Skip / empty is honest — Arcus does not infer from model confidence. This is not Ask message thumbs. Optional note is stored with the rating.

Next

File a bug
Turn the investigation into a bug draft. Copy puts it on the clipboard. Created means the tracker accepted it.
Tickets
The ticket list from Jira or Zendesk. Public Jira Service Management portals are not supported.
Ping L3
Send the case to engineering on Slack, Linear, GitHub, Jira, or email. Arcus does not page anyone by itself.